This section describes the essential skills and knowledge and their level required for this unit

Required skills

analytical skills to interpret and evaluate documentation assess risks and estimate costings and budget needs

communication skills to negotiate and consult with relevant people

computing skills to access the internet and web pages prepare and complete online forms lodge electronic documents and search online databases

interpersonal skills to relate to people from a range of social cultural and ethnic backgrounds and varying physical and mental abilities

literacy skills to interpret written and oral information

organisational skills to schedule and meet time lines and client requirements and to plan maintenance requirements and resource use

research and evaluation skills to source asset maintenance information and resource requirements and to review and evaluate strategy

technical skills to schedule tasks and report outcomes

Required knowledge and understanding

basic knowledge of property contracts and administrative requirements

building codes and relevant Australian standards

building construction practice

building control legislation

common hazards to public and personal safety associated with particular types of maintenance work in buildings

industry benchmarks for maintenance procedures

limitations of work role responsibility and professional abilities

OHS issues and requirements

organisational and professional procedures ethical practices and business standards

relevant building service trades and operation for maintenance operations

relevant federal and state or territory legislation and local government regulations related to

antidiscrimination

consumer protection

environmental issues

equal employment opportunity EEO

financial probity

franchise and business structures

industrial relations

OHS

privacy

property sales leasing and management

Overview of assessment

This unit of competency could be assessed through practical demonstration of determining asset maintenance requirements and implementing and reviewing appropriate strategies to meet the needs of individual clients Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

designing a maintenance strategy that includes procedures to select maintenance contractors and ensure the safety and security of clients and others

determining maintenance system requirements and intervals using industry benchmarks and OHS considerations

determining asset maintenance requirements and implementing and reviewing appropriate strategies to meet the needs of individual clients

knowledge of organisations practices ethical standards and legislative requirements associated with preparing a detailed budget including a risk analysis and estimate of resource requirements

reviewing and evaluating an asset maintenance strategy and presenting the results

Context of and specific resources for assessment

Resource implications for assessment include

a registered provider of assessment services

assessment materials and tools

candidate special requirements

competency standards

cost and time considerations

suitable assessment venue and equipment

workplace documentation

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Assets may be static or dynamic and may include:

Maintenance may include:

Relevant documentation may include:

Legislative requirements may be outlined and reflected in:

Organisational requirements may be outlined and reflected in:

Industry benchmarks may include:

Maintenance strategy may include:

Clients may include:

Maintenance methods may include:

Safety and security requirements may be satisfied through:

Specialist advice may be sought from:

Resources may relate to:

Relevant people may include:

Communication strategies may include:

Evaluation methods could be qualitative or quantitative and may include:

Business equipment and technology may include: